Sooner Plant Farm Guarantee
Arrive Healthy Guarantee:
If you receive a plant that is damaged, we require that you notify us within 24 hours of delivery and send us pictures of the plants and state the problem or concern. We will promptly determine severity of damage and best direction to proceed. If we conclude the plants health has been compromised due to severity of damage, we will issue a store credit for 100% plant and shipping cost. You may reorder the same plant or a different plant of your choice online.
Arrive Healthy Extended Guarantee:
If a plant arrives and you have concerns regarding its health we require that you notify us within 24 hours of delivery and send us pictures of the plants and state, the problem or concern. We will promptly determine severity and best direction to proceed. If we conclude that the problem is a cosmetic issue and should not affect the overall health of the plant, we will request the plants to be planted and given additional time to recover. If we request that the plant should be planted, we will extend our 100% Arrive Healthy Guarantee to 60 days. If the reported plant dies within 60 days of delivery, notify us and send us a picture of the dead plant. We will issue a store credit for 100% plant and shipping cost. You may reorder the same plant or a different plant of your choice online.
**Arrival Only Guarantee**
Selected Plants which are identified with an Arrival Only Guarantee are covered under our Arrive Healthy Guarantee ONLY, as listed above, and are not covered by any other part of our guarantee.
NOTE: Minor leaf damage and minor broken non-structural branches or stems, although not cosmetically desirable, in most cases do not constitute immediate plant replacement. (The pruning and trimming of plants and trees is a normal and necessary process.
30-day Guarantee Details:
We guarantee each plant we sell for a period of 30 days from the date of delivery. In the event a plant you purchase from us fails to survive within 30 days of delivery and no 24-hour damage report has been filed we will issue a onetime store credit of 50% of the original amount paid for the plant, shipping costs are not refundable. NOTE: Store Credit will only be approved upon us receiving a picture of the dead plant.
Not True to Variety
If you discover within 365 days of delivery a plant purchased from us is not true to variety, send us a picture of the plant along with your order number and the reason you feel the plant is not true to variety. Once we confirm the plant is untrue, a claim will be processed, and we will issue a onetime only store credit for 100% of the original amount paid for the plant, plus any paid shipping cost originally paid for that plant.
All claims will be issued in the form of store credit. No refunds or credits on any paid shipping or handling costs or other associated non-plant costs, i.e. hardgoods, accessories, etc. Store credits are valid for 90 days from issued date then expire. No cash, credit card, or PayPal refunds will be issued.
If you have any questions regarding the terms and conditions of our guarantee, feel free to contact us we will be happy to discuss them with you.
Thank you and Great Growing
Sooner Plant Farm Management Staff
NOTE: Although each plant is inspected before shipping, there are times when a plant(s) may experience some shipping stress. This is almost always only a cosmetic issue and the plant(s) should recover quickly after planting. Yellow, and or brown leaves, leaf drop, or tip burn are typical symptoms that you could possibly see, but as stated previously, it is merely a cosmetic issue and will not affect the plant’s overall health. Please consult your planting instructions and remove any bad foliage and or lightly prune the plant and allow a minimum of 14-21 days for the plant(s) to recover and to start flushing new growth (light pruning encourages new growth). Because we know most plants will recover once planted, after reviewing a photo of the damaged or unhealthy plant(s), we may request you to plant it and give it some time to recover before we deem a replacement plant(s) be shipped. Should a replacement be necessary, Sooner Plant Farm will pay shipping costs on a plant(s) that have a damage report on file within 24 hours of delivery, for a period of one year from delivery.
Recommended Beginning and Ending Shipping Dates:
Sooner Plant Farm recommends planting within these times to allow for late spring and early fall freezing temperatures. If you choose the option “SHIP AT THE BEST TIME FOR MY ZONE” at the time of checkout, we will follow the shipping chart below for optimum performance.
NOTE: When choosing the “SHIP NOW” option at the time of checkout will indicate to Sooner Plant Farm to ship your product on our next available shipping day, and will override these preset recommendations and void any guarantee on your shipment if shipped outside of these preset shipping windows.
ZONE BEGINNING SHIP DATE ENDING SHIP DATE
2 June 1st August 15th
3 June 1st September 15th
4 June 1st September 15th
5 May 15th October 15th
6 May 1st October 30th
7 April 15th October 30th
8 March 15th November 15th
9 February 15th December 15th
10 February 1st December 15th
NOTE: Sooner Plant Farm reserves the right to make changes to these policies in any form, written or otherwise, at any time.