We guarantee the plants we sell to arrive in good condition and undamaged. However since this is live plant material, it is the responsibility of the customer to watch the UPS shipping progress until delivered. If you do not receive a order confirmation directly after the order is complete, please contact us, since the email address entered may not be correct and you will not receive the UPS notifaction and Tracking # link
Most orders arrive on Thursdays or Fridays. We do not require a signature for delivery, but if you live in a risky area, or your local UPS driver deems it not safe to leave the package, UPS has the right to not drop the package, and we cannot be held responsible for plant damage caused by delays of this sort. If you have special UPS instructions, like a gate code, or a contact # the driver can call, be sure to enter it in the Delivery instruction comment box at checkout.
In short if you are not sure whether your driver will leave a package that does not require a signature, call your local UPS hub to give permission to drop the package without you being there. Call PICK UPS 1-800- 742-5877.
Also keep in mind we are dealing with living plants and the status regarding plant height sizes may change. We do our absolute best to correctly describe the height of the plants we sell. However sometimes plants must be trimmed, pruned, or may not grow as large as expected. Please be somewhat flexible in plant height. We always ship the largest we have available, and in most cases we ship plants larger than described. If a tree is described 3-4 ft, it will be as close to that as possible. If a sizable difference is expected, we will contact you, for approval. We have a fantastic record of shipping accurately described and the highest quality plant material, as our customers attest to on the Garden Watchdog.
If you need a plant of an exact size please contact us and we will do our best to confirm the size we can ship. We are easy to work with, but we cannot refund a perfectly healthy plant that is a little shorter than described. By completing your purchase you agree to the above disclaimer. If you have any questions feel free to contact us.
I appreciate the opportunity to serve you, and provide wonderful plants for your garden.