Sooner Plant Farm Guarantee
Sooner Plant Farm Plant Protection Policy
At Sooner Plant Farm, we take great pride in shipping healthy, high-quality plants. Every plant is carefully inspected and packaged to ensure it arrives in excellent condition. The protections below explain what is covered and how to file a claim should an issue arise.
1. Healthy Arrival Protection
If your plant arrives damaged or you have concerns about its health, you must notify us within 24 hours of delivery.
To file a claim, please provide:
- Your order number
- A description of the issue
- Clear photos of the plant and any shipping damage
Should we determine the plant's health has been compromised during shipping, we will issue a 100% store credit for the original plant purchase price.
If the shipping damage is cosmetic and we believe the plant should recover after planting, we may ask that the plant be planted and monitored. In these cases, your plant automatically qualifies for our Extended Recovery Protection details below.
Please Note: Upgraded shipping charges requested by the customer are non-refundable.
2. Extended Recovery Protection
Some plants experience normal shipping stress, including:
- Yellowing leaves
- Leaf drop
- Minor tip burn
- Minor broken branches
- Wilting or temporary cosmetic damage
If we determine the plant should recover after planting, we will extend coverage for 60 days from the delivery date provided the plant is planted in the ground.
If the plant fails within this 60-day period:
- Notify us promptly.
- Submit photos of the dead plant.
Once approved, we will issue a 100% store credit for the original plant purchase price and any standard shipping charges paid.
Please Note: Upgraded shipping charges requested by the customer are non-refundable.
3. Limited Arrival Protection
Certain products are covered only until they arrive safely and are not eligible for extended protections.
These may include:
- Annuals
- Tropicals
- Difficult-to-grow plants
- Other products specifically marked online as limited protection.
4. 30-Day Grow Protection
Most plants are covered by our 30-Day Grow Protection.
If a plant fails within 30 days of delivery and no damage report was filed within the first 24 hours:
- Notify us promptly.
- Submit a photo of the dead plant.
Upon approval, we will issue a one-time store credit equal to 50% of the original plant purchase price.
Please Note: Upgraded shipping charges requested by the customer are non-refundable.
5. True-to-Variety Protection
If you believe a plant is not true to variety, please notify us within 365 days of delivery.
Please provide:
- Your order number
- Photos of the plant
- A description of why you believe the plant is incorrect
If we determine the plant is not true to variety, we will issue a 100% store credit for the original plant purchase price and any standard shipping charges paid.
Please note that flower color may temporarily change during shipping due to darkness, temperature, or stress. In many cases, flowers will return to their normal color after planting.
Please Note: Upgraded shipping charges requested by the customer are non-refundable.
Claim Requirements
To process any claim:
- Claims must include 4 clear photographs, 2 of the plant and 2 of the planting area.
- Photos must be emailed to our customer service team sales@soonerplantfarm.com.
- Damaged shipping boxes should be retained until further instructions are provided if carrier damage is suspected.
- Failure to provide acceptable photos may result in denial of the claim.
General Terms
- All approved claims are issued as store credit only.
- No cash, credit card, or PayPal refunds will be issued.
- Store credits are based on the original purchase price of the plant, less any discounts applied.
- Shipping, handling charges, hardgoods, accessories, and other non-plant items are not refundable unless specifically stated otherwise.
- Store credits expire 1 year after issuance.
*** If no Healthy Arrival claim is filed within 24 hours of delivery, we assume the plants arrived in acceptable condition and are covered only under the protections described above.
Exclusions
Our Plant Protection Policy does not apply to:
- Orders shipped outside our recommended shipping schedule.
- Plants grown outside their published hardiness zones.
- Plants left in nursery containers or repotted into other containers.
- Claims made by anyone other than the original purchaser.
- Plants not planted on purchasers’ property.
- Plants sold to a landscaper and planted at a third party property
- Plants damaged by neglect, including:Plants that fail to survive winter or fail to emerge in spring.
- Leaving plants in shipping boxes for an extended period.
- Failure to properly unbox or water plants.
- Improper planting location or care.
- Failure to manage insects or disease.
- Failure to notify us promptly regarding a developing issue.
Because winter weather can be unpredictable, we strongly recommend planting at least 6 to 8 weeks before your average first frost date to allow sufficient time for root establishment.
Product Information Disclaimer
Plant descriptions, photos, colors, mature sizes, and cultural information are provided to the best of our knowledge but may vary due to growing conditions, climate, cultural practices, and natural variation.
Photos and colors may differ because of lighting, monitor settings, or seasonal appearance.
We encourage customers to research plants before purchasing and understand that natural variations should be expected.
Recommended Shipping Schedule
For best results, we recommend selecting "Ship at the Best Time for My Zone" during checkout. Orders shipped outside our recommended schedule are not covered by this policy.
|
USDA Zone |
Recommended Shipping Window |
|
2 |
June 1 – August 15 |
|
3 |
June 1 – September 15 |
|
4 |
June 1 – September 15 |
|
5 |
May 15 – October 15 |
|
6 |
May 1 – October 30 |
|
7 |
April 15 – October 30 |
|
8 |
March 15 – November 15 |
|
9 |
February 15 – December 15 |
|
10 |
February 1 – December 15 |
Selecting "Ship Now" may override our recommended schedule. If shipping occurs outside the recommended dates for your location at your request, all protections under this policy are void.
Sooner Plant Farm reserves the right to modify this policy at any time.
Thank you and we wish you great growing,
Sooner Plant Farm Management
Revised 8/04/2026