Sooner Plant Farm takes great pride in growing and shipping only healthy and #1 Premium Grade Plants & Trees. It is our goal that each and every customer be completely satisfied with their purchase. We guarantee all our plant material to arrive healthy true to type and to be of high quality. We put great efforts into securely packaging your order to assure it arrives without damage. In the unlikely event a plant or tree is damaged during shipping, please contact us within 48 hours of delivery. Please keep the damaged product and shipping carton until we settle our claim with the shipping company, normally 3-7 days. We will reship your order on the next scheduled ship date for your area. Our guarantee does not cover damage caused by severe weather, animals, neglect,or circumstances beyond our control. Shipping cost are not refundable.
If you have any questions or concerns regarding the health or quality of any Sooner Plant Farm plant material, please contact us within 48 hours of delivery, to discuss your concerns.
We want Sooner Plant Farm to be your #1 choice when garden shopping online. We are very easy to work with, and will make every effort to resolve any problems. Please visit Our Watchdog Rating to see our 100% happy customer rating.
Plant Guarantee for actively growing plants during the normal growing season:
We guarantee our plants to be healthy and true to type when they arrive. We do not offer a long term guarantee do to all the circumstances that could affect the survival of a plant.
Our written guarantee states once plants are received and no reports have been noted to us within 48 hours of receiving them, we acknowledge the plants as accepted.
Plant Guarantee for dormant plants:
We guarantee dormant plants to be healthy and true to type when they arrive. We will replace plants that were shipped dormant and do not emerge by the end of spring, following their planting.
Products other than Live Goods
Sooner Plant Farm will replace if available, or refund, any product that fails to perform for a period of 30 days from the date of shipping. Sooner Plant Farm will also not be responsible for any losses greater than the paid price of the product.
Sooner Plant Farm reserves the right to make changes to these policies. Revised 5-06-06.